OfferSubmission.com Knowledge Basehttp://support.offersubmission.com/?cid=2366Addendahttp://support.offersubmission.com/article.aspx?cid=2366&aid=3190Required addenda are available to the Buyer's Agent upon offer acceptance within OfferSubmission.com. Login to your account, click "My Offers", thenPaperwork & Addenda10/19/2010 2:21:00 PM1440Addendahttp://support.offersubmission.com/article.aspx?cid=2366&aid=3191Each seller utilizes their own offer addenda packages. They do not typically make them available to a purchaser until after an acceptable offer hasPaperwork & Addenda10/19/2010 2:22:34 PM1440Escrow Agent Informationhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3192Escrow agent information is typically provided to the listing agent along with delivery of seller-signed documents. OfferSubmission.com does not haveClosing & Escrow 10/19/2010 2:28:48 PM1440Extensionshttp://support.offersubmission.com/article.aspx?cid=2366&aid=3193Extensions, if required, are handled with an addendum that must be executed by the asset manager. Buyer's agent should prepare extension addendum andClosing & Escrow 10/19/2010 2:30:02 PM1440Offer Processing Feehttp://support.offersubmission.com/article.aspx?cid=2366&aid=3194Our mailing address is:OfferSubmission.com, 29623 Northwestern Hwy., Suite 1C, Southfield, MI 48034The offer processing fee is collected at closingClosing & Escrow 10/19/2010 2:33:07 PM1440Disabled Loginhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3195For security reasons, your account is disabled after 3 consecutive, unsuccessful login attempts. The account will be locked for 30 minutes, after whRegistration & Login10/19/2010 2:35:01 PM1440Listing Agent Loginhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3196Your asset manager automatically sets up your User ID and temporary password once a listing assignment is confirmed. The User ID is your email addresRegistration & Login10/19/2010 2:38:04 PM1440Forgot Passwordhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3197Click "forgot password" next to the login screen. Input the email address that you registered with and you will receive an auto generated response coRegistration & Login5/16/2011 1:10:16 PM1440Listing doesn't appearhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3199The default view when you log into your OfferSubmission account is a list of properties that have had activity in the last 7 days. In order to see aNew Listings10/19/2010 2:41:51 PM1440Get Listingshttp://support.offersubmission.com/article.aspx?cid=2366&aid=3200You can't. We are a software solutions provider, not an asset manager. We do not assign listings.General Questions10/19/2010 2:42:55 PM1440Listing doesn't appearhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3201Property will be available on Offersubmission.com the day following the new listing assignment. We receive our data feeds once per day from each selNew Listings10/19/2010 2:44:59 PM1440 When can offers be made on a property?http://support.offersubmission.com/article.aspx?cid=2366&aid=3202All new listings are loaded into our system the day after a listing is assigned to the listing agent. Offers cannot be submitted until they appear inOffers10/19/2010 2:46:09 PM1440MLS requirementhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3203The following verbiage must be included in the agent remarks section or the listing task will be considered incomplete: "All offers must be submitteNew Listings12/15/2011 2:25:20 PM1440Instructions not allowedhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3204Almost all MLS systems now differentiate between Public and Private Remarks in the MLS. Our instructions should be entered in the Private or Agent ReClosing & Escrow 12/15/2011 2:41:04 PM1440Upload MLS http://support.offersubmission.com/article.aspx?cid=2366&aid=3205Listing tickets showing the required OfferSubmission.com directions in the Agent/Private remarks field must be emailed to MLS@offersubmission.com witNew Listings10/19/2010 2:52:08 PM1440Investor Approvalhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3206Some banks actually service portfolios of loans made by other lenders or owned by other entities. Some asset management firms only have authority toNotifications10/19/2010 3:18:11 PM1440MI Approval Requiredhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3207Many lenders had their portfolios of mortgages insured against loss due to a borrower's default, especially those loans that were originally made toNotifications10/19/2010 3:19:22 PM1440Seller's decisionhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3208You are notified of all decisions regarding submitted offers via email, and status of all offers are updated in real-time for viewing in your OfferSuNotifications10/19/2010 3:20:21 PM1440Listing Agent Notificationshttp://support.offersubmission.com/article.aspx?cid=2366&aid=3209Your OfferSubmission account is updated in real-time to show all new offers received for your listings and all of the seller's decisions as they happNotifications10/19/2010 3:21:21 PM1440Rejected Offerhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3210If your offer has been rejected it is normally for 1 of two reasons: the offer was considered too low to counter, or the seller has accepted anotherNotifications12/15/2011 2:39:45 PM1440Rejected or Accepted?http://support.offersubmission.com/article.aspx?cid=2366&aid=3211When a seller accepts an offer, any other offers that were countered or otherwise "still open" are automatically rejected (the bank can only accept oNotifications10/19/2010 3:23:22 PM1440Listing agent submitting offershttp://support.offersubmission.com/article.aspx?cid=2366&aid=3212Listing agents can submit offers ONLY on behalf of their own buyer-clients, and must perform all tasks required of both buyer and listing agent shoulOffers10/19/2010 3:24:39 PM1440Correcting an offerhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3213Once an offer is submitted, it is "locked" and cannot be changed. It can be deleted by logging into your account, clicking the Property ID#, and cliOffers5/16/2011 12:19:19 PM1440Where do I enter commissions?http://support.offersubmission.com/article.aspx?cid=2366&aid=3214Commissions are offered by the listing broker via your participation in your local MLS system and are handled outside of the terms of the offer. CommOffers10/19/2010 3:26:35 PM1440Are there other offers?http://support.offersubmission.com/article.aspx?cid=2366&aid=3215If you are a buyer's agent, you can't unless the listing agent gives that information to you. We cannot provide information about other offers.If youGeneral Questions5/16/2011 12:45:51 PM1440Offer Expiration Noticehttp://support.offersubmission.com/article.aspx?cid=2366&aid=3216Our system relies on the buyer's agent to deliver executed contract and addendums to the listing agent, and it requires the listing agent to confirmNotifications12/15/2011 2:46:51 PM1440How much is the commission?http://support.offersubmission.com/article.aspx?cid=2366&aid=3217OfferSubmission.com is neither the seller nor an agent representing the seller of property, and does not offer commissions. Commissions for propertieOffers5/16/2011 12:21:50 PM1440What is OfferSubmission?http://support.offersubmission.com/article.aspx?cid=2366&aid=3239OfferSubmission.com is a web-based technology used by the actual seller of the property (i.e. bank, lender, servicer, private fund, government entityGeneral Questions12/15/2011 2:27:32 PM1440How does it work?http://support.offersubmission.com/article.aspx?cid=2366&aid=32401) Buyers agent submits terms of an offer via our site for immediate delivery to the seller and the listing agent. (Paperwork not required to submitGeneral Questions12/15/2011 2:29:38 PM1440Do I have to be an agent?http://support.offersubmission.com/article.aspx?cid=2366&aid=3241No. You must be a licensed agent in the state where the property is located in order to submit an offer. Licensing status is verified by our staff.General Questions10/20/2010 10:19:22 AM1440Where do I submit invoices?http://support.offersubmission.com/article.aspx?cid=2366&aid=3242We don't. All task management and invoice reimbursements are handled through the asset manager who assigned your listing.General Questions10/20/2010 10:23:42 AM1440Why does the buyer pay our fee?http://support.offersubmission.com/article.aspx?cid=2366&aid=3243The buyer gets the most benefit from the transaction; a great deal on a bank-owned property. The seller requires that the fee be paid by the buyer.General Questions12/15/2011 2:50:00 PM1440Offer Statushttp://support.offersubmission.com/article.aspx?cid=2366&aid=3244You are encouraged to login to Offersubmission.com to view any and all updates in real-time. Listing agents, click on MY LISTINGS. Buyer's Agents cliOffers10/20/2010 10:49:57 AM1440Where do I upload contracts?http://support.offersubmission.com/article.aspx?cid=2366&aid=3245OfferSubmission is a paperless process until an offer is accepted by the seller. Paperwork is not required and will not be reviewed by the seller untPaperwork & Addenda5/16/2011 12:34:42 PM1440Property Searchhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3246Our site is not designed to be a searchable marketplace, and is for use exclusively by licensed agents. It is a site that enables the submission of oGeneral Questions10/20/2010 10:59:30 AM1440How much is the fee?http://support.offersubmission.com/article.aspx?cid=2366&aid=3247The Offer Processing fee is $300 and is paid by the buyer at the close of escrow. Fee will be reflected on the HUD-1 statement as "Offer Processing FGeneral Questions12/15/2011 2:48:23 PM1440When fee is duehttp://support.offersubmission.com/article.aspx?cid=2366&aid=3248The Offer Processing fee is normally paid at closing and is included on the HUD-1 closing statement. If the transaction does not close for any reasonGeneral Questions10/20/2010 11:03:28 AM1440New listing doesn't appearhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3249Listing agent accounts are set up automatically by your asset manager using the email address on file with them.Accounts are set up when we receive aRegistration & Login5/16/2011 12:36:40 PM1440Duplicate License Numberhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3250It is likely you already have an account set up using an alternate email address. To check, enter another email address you already have from the "fGeneral Questions5/16/2011 12:37:32 PM1440How to registerhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3251OfferSubmission is for use by licensed real estate agents and brokers only. It is not open to the public. Licensing information is verified for allGeneral Questions6/20/2011 3:20:23 PM1440How to submit an offerhttp://support.offersubmission.com/article.aspx?cid=2366&aid=3252OfferSubmission is a paperless process. Contracts are not necessary until terms are accepted via the website. Begin by entering the Property ID#General Questions12/15/2011 2:31:31 PM1440Highest & Best Request-http://support.offersubmission.com/article.aspx?cid=2366&aid=8565This notification is sent by the bank or asset manager when there are multiple offers for the same property. If the offer you've submitted is alreNotifications12/15/2011 2:44:23 PM1440Blank Addendumshttp://support.offersubmission.com/article.aspx?cid=2366&aid=21414You are likely trying to access the addendums from a mobile device (i.e. smart phone, iphone, tablet, etc). The proper display of the pdf documentsPaperwork & Addenda7/31/2012 2:18:14 PM1440Required Informationhttp://support.offersubmission.com/article.aspx?cid=2366&aid=42733You'll need the items you normally need when you prepare a purchase agreement: The legal name of all buyers The buyer's current address The offeGeneral QuestionsOffers3/7/2014 12:01:32 PM1440Required Informationhttp://support.offersubmission.com/article.aspx?cid=2366&aid=42733You'll need the items you normally need when you prepare a purchase agreement: The legal name of all buyers The buyer's current address The offeGeneral QuestionsOffers3/7/2014 12:01:32 PM1440